Frequently Asked Questions

To make things as smooth and easy for our customers, we connect with the very best local salons, beauty parlours, and spas to create a hassle-free, accessible platform where you can book all the appointments you need! We understand how time consuming it is to find the perfect place to pamper yourself, and so we bring all the services to your phone or laptop screen; all you need to do is check your calendar for a date that fits your schedule, and select from our wide range of merchants one that you feel suits you best!

Yes, you can! You can set up all your appointments in advance to get rid of the hassle of having to book them over and over! You can plan ahead for days and even weeks, or even set up multiple appointments on the same day with just the click of a button!

Yes, you can just sign up (for free, too!) on or by downloading our app and receive updates for the very best discounts and offers right into your mobile app, so you never miss out on anything.

That’s the great part about our membership: once you subscribe, it is yours to use whenever you please, and as much as you please! There’s no limit to the number of times you can avail the discounts benefits of a Bookenza membership, so sign up for one now and get great discounts on your bookings!

The Earth membership is a default Free membership which allows you to book unlimited appointments, lets you serve at salon or home, reminds you on appointments, earn cashback with referrals and avail standard applicable discounts at our partnered salons or spas. Whereas with Moon membership you avail the benefits of Earth membership and also the premium exclusive applicable discounts (upto 50%) at our partner salons or spas. Subscribe now!

Yes! Simply follow the three steps: 1) Click the profile tab 2) Click Refer and Earn 3) Invite your friends to Bookenza Moon Membership through WhatsApp or other channels as applicable.

All you need to have is a free member account (Earth membership) at minimum and follow the steps of FAQ#6 above. After your friend subscribes to Bookenza moon membership, we’ll add the reward amount to your Wallet within three (3) business days in the Bookenza account. Don’t have an account yet? You can create one on our website or by downloading our app from Play Store.

Then you have absolutely nothing to worry about! We, at Bookenza have our customers’ experiences as our topmost priority and we understand that there might be several reasons why you might have had to cancel your appointment. The settled amount based on the salon booking conditions for your appointment will be transferred back to your wallet within 24 hours with zero hassle!