Last updated on December 01, 2020
Our Privacy Policy governs the privacy terms of our website, located at https://www.bookenza.com, sub-domains, and any associated web-based and mobile applications (collectively referred as, "Platform"), as owned and operated by Bookenza Services Private Limited (hereafter to be referred as “Bookenza”).
When you use our Platform, you’re trusting us with your information. This Privacy Policy explains how we collect, use, communicate, disclose, make use of personal information and what we do to ensure it is kept private and secure in accordance with Applicable laws.
This Privacy Policy applies solely to the personal information collected by Bookenza and does not apply to Third Party websites. Bookenza is not responsible for the privacy policies of Third-Party websites. You should read the privacy policies of other websites before providing them with any personal information about you.
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If we make any significant changes to this Privacy Policy, we will notify you through email or directly through our Platform.
Bookenza uses your information for the purpose of completing your bookings that includes sharing your personal information with our Partners in order for them to fulfill their duty in the service which you have booked and expect to be delivered.
As part of making a booking with our Partners, you are required to create an account on our Platform and as part of the account registration, we collect your first name, last name, phone number, gender, date of birth, city and state. However, as part of making an up-front payment at the time of booking appointment, you will be directed to the Third Party payment gateway (i.e. https://razorpay.com) where you will be asked to provide your billing information (credit card number, cardholder name and expiry date). Please be aware that all Razorpay transactions are subject to the Razorpay privacy policy and terms of use. Bookenza recommends you become familiar with these first before you complete any transactions with Razorpay using our Platform.
When you visit and engage with our Platform, we collect information such as the device, unique device ID number, your internet website provider name, web browser type, survey responses, upcoming and previous appointment details, favorite Partner, browser type, IP address and location, the date and time that you visited, the duration of your visit, referral source, referral code shared, usage and balance in Bookenza wallet, name of the website from which you entered our Platform, if any, as well as the name of the website to which you're headed when you leave our Platform. If you have your location feature turned on, we use information to only show localized content that’s relevant to you and you can switch this off at any time from your phone settings.
Bookenza may lawfully obtain personal information from our Partners including updated contact information, like email or phone number and payment made in person that we need to add to our account information we have about you. Additionally, Bookenza collects information about you when you engage with us in live chat or phone call. This is for the purpose to provide you with a better online booking experience (for example resolving any requests for a refund).
We may associate this information back to your account profile. Collecting this information enables us to better understand who comes to Bookenza, where they come from and what is of interest to them. We use this information for internal analytical purposes and to improve the quality and relevance of Bookenza. We also use this information to protect and prevent online fraud.
We will only use your personal information for the purposes as defined in this Privacy Policy and/or when the Applicable law allows us to. Most commonly, we will use your personal information in the following circumstances:
Your information will be treated in accordance with applicable data protection law where it can be stored in India or other countries.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share the personal information that we collect with Third Party(s), unless you ask or authorize us to do so. However, there are occasions where we may need to disclose your personal information to carry out the needed services, they are performing for us. We may disclose personal information as follows:
Bookenza does not control the privacy practices of the Partners and Third Parties, thereby, please contact the Partner or the Third Party directly if you want to learn about its privacy practices.
Safeguarding your personal information is vital to Bookenza where we are committed in protecting the personal information, we collect in respective to the terms of this Privacy Policy.
We continuously implement appropriate measures in our capacity to protect the personal information that we collect and process about you. However, no method of online transactions or any method of electronic storage, can be fully secure. Therefore, we cannot guarantee the absolute security of your information every time. We assume no liability or responsibility for disclosure of your information due to errors in transmission, un-authorized Third-Party access, or other events beyond our control. Hence, we encourage you to use caution when disclosing information online. Where, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.
We reserve the right to modify this Privacy Policy from time to time as required. We recommend you to review this Privacy Policy frequently. However, any made material changes to this policy, we may notify you on our Platform, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the "Last Updated" date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.
If you have any questions about our Privacy Practices or this Policy, please contact us at support@bookenza.com.