Last updated on December 01, 2020
Bookenza uses your information for the purpose of completing your bookings that includes sharing your personal information with our Partners in order for them to fulfill their duty in the service which you have booked and expect to be delivered.
When you visit and engage with our Platform, we collect information such as the device, unique device ID number, your internet website provider name, web browser type, survey responses, upcoming and previous appointment details, favorite Partner, browser type, IP address and location, the date and time that you visited, the duration of your visit, referral source, referral code shared, usage and balance in Bookenza wallet, name of the website from which you entered our Platform, if any, as well as the name of the website to which you're headed when you leave our Platform. If you have your location feature turned on, we use information to only show localized content that’s relevant to you and you can switch this off at any time from your phone settings.
Bookenza may lawfully obtain personal information from our Partners including updated contact information, like email or phone number and payment made in person that we need to add to our account information we have about you. Additionally, Bookenza collects information about you when you engage with us in live chat or phone call. This is for the purpose to provide you with a better online booking experience (for example resolving any requests for a refund).
We may associate this information back to your account profile. Collecting this information enables us to better understand who comes to Bookenza, where they come from and what is of interest to them. We use this information for internal analytical purposes and to improve the quality and relevance of Bookenza. We also use this information to protect and prevent online fraud.
Your information will be treated in accordance with applicable data protection law where it can be stored in India or other countries.
Bookenza does not control the privacy practices of the Partners and Third Parties, thereby, please contact the Partner or the Third Party directly if you want to learn about its privacy practices.
We continuously implement appropriate measures in our capacity to protect the personal information that we collect and process about you. However, no method of online transactions or any method of electronic storage, can be fully secure. Therefore, we cannot guarantee the absolute security of your information every time. We assume no liability or responsibility for disclosure of your information due to errors in transmission, un-authorized Third-Party access, or other events beyond our control. Hence, we encourage you to use caution when disclosing information online. Where, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.
If you have any questions about our Privacy Practices or this Policy, please contact us at email@example.com.